Technical Support & Service

Whenever a customer has questions or a problem, time is not on their side. That's why the Anderson America Corp. team of service professionals immediately goes to work and we are extremely proud of the level of customer service we offer. Advances in technology give our factory trained Technical Support staff the necessary tools to accurately track incoming calls and log the information received. This ensures a fast and cost effective resolution to the problem. State-of-the-art database software is used to record incoming call topics, which can be shared among our Service Technicians across North America to reduce fault finding time for any future occurrences of the same problem.

At Anderson America Corporation, we understand how important getting fast and efficient technical support really is to our valued customers. That is why we pride ourselves on being able to offer a wide array of technical support and customer service options to get your Anderson running again. We understand breakdowns will occur from time to time, and that the speed in which those breakdowns are rectified and the machine is returned to an operating condition will not only provide a rapid return to productivity for our customers, but also set Anderson America services apart from the rest of the industry.

Anderson can diagnose and resolve many problems you might experiance using our LIVE NETWORK STREAMING service. If you have a PC operated machine and a broadband internet connection call 704-522-1823 to schedule a session and proceed to Anderson Live Network Support Login.

Technical Support Document Download

Our "tech tips" service is another way in which we are able to provide solutions to our customers, that may save down time during a breakdown occurrence. Did you know that approximately 84.6%* requests for help to our technical support personnel, are a direct result of either a programming issue or an operator error?

Our tech tips pages are created by our own technical support personnel and/or field service technician's. The online tips are designed with one thing in mind - to get you running quickly. The tech tips menu is arranged with a brief description of the topic, which can then be clicked to open the instructional page. Once you locate the tech tip required to help you, simply print the page. The tech tips service is an interactive document service and our support personnel add and make adjustments to these pages on an ongoing basis. While it is our intent to provide access to these tips to our customers, the tips are designed only as suggestions for a possible remedy. For an accurate diagnosis of a fault and a solution, you must contact our technical support staff.

To access the "tech tips" on line support menu, please click here